Refund and Returns
Return Policy:
The Quality Control team at Northmist makes sure each and every product is carefully inspected before it is shipped out. In the rare case that you do receive a defected/damaged product, kindly email a photo of your product within 24 hours of receiving the order. Email should be sent to northmistcare@gmail.com, with the title as "Return Request". Please understand, we will not be able to accept returns if the issue is escalated to us after 24 hours.
Exchange Policy:
If the product you ordered does not fit you, you can send it back to us for a free size exchange. Kindly send us your exchange requests on northmistcare@gmail.com with the title as “Exchange Request”. We will arrange for a pickup of the product from your place. As soon as we receive it, we shall exchange it for the size you want and resend it back to you. Our mailing address is:
Northmist Pvt Ltd
#237, 2nd Main, 7th Cross, ST Bed Layout, Koramangala 4th Block, Bangalore-560034, Karnataka, India
Please note, the product that you want to be exchanged will have to be in the same condition that we sent it to you, without any wash or usage, and it has to be returned in their original packaging within 10 days date of delivery.
Return and Exchange:
- We have an easy Return process. Just email us to northmistcare@gmail.com or WhatsApp us on +917337602555 and we will arrange a free pickup ASAP.
- You will not have to incur any return charges expect for products sent in promotional offer. You will have to bear the charges for exchange or return.
Cancellation and Refund:
- We do our level best to make sure you are satisfied with our product and services. But, if for some unforeseen reason you do not like the product we sent you, kindly speak to our team and send us an email citing the reason for a refund can be issued after we receive the product. It takes about 30 - 45 working days for a refund for prepaid orders.
- A call and email confirmation shall be required for the same.
