Exchange Policy
If the product you ordered does not fit you, we shall exchange it for the size you want and resend it to you.
Follow the steps below to get an exchange for your product. Once we get the wrong size back, we shall send the requested size to you.
1.Send an Email
Email us the details of sizes with the subject line ‘Exchange Request’ and also mention why you would want to exchange the product.
Also do mention what you want to exchange it for, within 24 hours from the time you received the goods.
2. Keep it ready
After we get your email, we will send a 'shipment label'. Print it and stick it on the back of the box. Keep it ready for a pick-up.
3. Exchange process initiation
Once the delivery man picks up the shipment from you, we will start processing a new order with the new requirement. Soon the exchange process will be initiated and the new order delivered promptly.
Our Mailing Address is:
NorthMist Pvt. Ltd.
No.239, Srinivasa, 7th cross 2nd Main, ST Bed Layout 4th block, Bengaluru,Bengaluru Urban, Karnataka, 560034
The product that you want to exchange will have to be in the same condition that we sent it to you, without any wash or usage. It has to be returned in their original packaging within 10 days of delivery.
Order cancellations will have to be made within 24 hours of placing the order. A call and email confirmation shall be required for the same.
Only for one time exchange, shipping charges will be free. However, from the third exchange, an extra shipping charge of Rs.100/- has to be paid.
