Return & Exchange Policy
The Quality Control Team at Northmist ensures every product is carefully inspected before it is shipped out.
If you happen to receive a defective/damaged product, please follow the below steps to initiate a refund. It takes about 7-10 working days for a refund in case of prepaid orders.
1.Click a Picture
Click a picture of the damaged/defective product where the damaged area is clearly visible.
For better results keep the product under good light while clicking the picture.
2. Email the Image
Email the image within 10 days to care@northmist.com, with the title as "Return/Refund Request".
3. Refund Process Initiation
Once the delivery man picks up the shipment from you, we will start processing the refund after verifying the damage / defected product.
Our Mailing Address is:
NorthMist Pvt. Ltd.
No.239, Srinivasa, 7th cross 2nd Main, ST Bed Layout 4th block, Bengaluru, Bengaluru Urban, Karnataka, 560034
The product that you want to exchange will have to be in the same condition that we sent it to you, without any wash or usage. It has to be returned in their original packaging within 10 days of delivery.
Order cancellations will have to be made within 24 hours of placing the order. A call and email confirmation shall be required for the same.
Upto two exchanges, shipping charges will be free. However, from the third exchange, an extra shipping charge of Rs.100/- has to be paid
